Refund Policy

Last updated: October 8, 2026

This policy distinguishes purchases billed by our website through Stripe from purchases billed by Apple in the iOS app. It does not limit mandatory consumer rights.

Website purchases

Accidental website purchases may be refunded when you contact us within 15 minutes of payment, consistent with our existing policy. Email [email protected] with the purchasing email, receipt or transaction reference, and a description of the issue. Do not send full card details or passwords.

Outside that discretionary accidental-purchase window, a change of mind or unused access does not ordinarily qualify for a refund. This does not exclude any refund, cancellation, warranty or other remedy required by applicable law, including for a defective, undelivered or misdescribed service. Contact us about duplicate/incorrect charges or access failures regardless of when you discover the issue. A losing prediction by itself is not a promise of a refund or a guaranteed result.

Apple in-app purchases

For Apple-billed purchases, request a refund at reportaproblem.apple.com, using the Apple Account that made the purchase. Apple determines eligibility under its terms and applicable consumer law; our website's 15-minute discretionary window does not govern Apple's process. We cannot issue an Apple refund through Stripe, but can help investigate service problems and provide supporting information. See Apple's refund instructions.

Renewals, cancellation and expiry

Day passes are one-time purchases ending at the displayed expiry, normally the next 3:00 AM Eastern cutoff, not necessarily 24 hours after purchase. Monthly subscriptions auto-renew according to the billing period shown by Apple or Stripe until cancelled; they are not simply fixed 30-day purchases.

Manage Apple subscriptions in your Apple Account or at Apple subscriptions. Manage website subscriptions through the Stripe Customer Portal linked from Settings. Cancellation generally leaves access through the paid period, subject to refund/revocation. Except where law requires otherwise, cancellation alone does not create a partial refund for unused time.

Deleting an account or app, logging out or disabling notifications does not automatically cancel subscriptions. Cancel through the billing provider to prevent renewal. Seasonal schedule changes do not themselves prove that renewal has stopped; use the billing provider's subscription status. Any specific credited or complimentary access is separate from paid billing status.

Refund processing and access

Approved refunds are returned through the original billing provider, normally to the original payment method. Processing and bank posting times vary; Apple's and Stripe's timelines differ. A refunded or revoked purchase may cease to provide access on both the app and website; a separate valid purchase is not automatically cancelled by that refund.

Changes and contact

These clarifications do not reduce mandatory rights or an applicable refund commitment made when you purchased. For help, contact [email protected]. We update this page when the policy changes and provide additional notice where required.